Whom to contact in case of incorrect/missing reimbursement? 06 April 2023 16:21 Updated Please contact the Home Charging Reimbursement Service Customer Support by e-mail at reimbursement-service@trafineo.com. Related articles When can I expect my first reimbursement? What is the delay for a driver receiving a reimbursement on his/her bank account (starting with the charge event)? Whom to contact in case of problems with my InCharge Portal? How is the price of a reimbursement transaction calculated? Whom to contact in case of problems with my wallbox?