Home Reimbursement Service Activation
- As a fleet manager, can I specify from what point in time the Home Charging Reimbursement Service should take place for a driver?
- As a company we have more than one fleet manager – can we have multiple fleet manager accounts?
- I am the fleet manager and I am driving an EV of the fleet. Can I sign up for the Home Charging Reimbursement Service?
- I have a wallbox at home already, can I activate the Home Charging Reimbursement Service with this one as well?
- What is an EVSE-ID and where do I find it?
- What does the fleet manager have to do if the company car and Fuel & Charge card is passed onto another driver?
Billing, Invoicing & Payment
- Whom to contact in case of incorrect/missing reimbursement?
- When can I expect my first reimbursement?
- What is the delay for a driver receiving a reimbursement on his/her bank account (starting with the charge event)?
- What is the payment term of a customer to pay the reimbursement amount?
- How is the Home Charging Reimbursement Service fee structured and calculated?
Fuel & Charge App
- Do the charging stations support online authorization of the Fuel & Charge Card like it is the case for fuels?
- Are there any additional fees for the Fuel & Charge Card?
- How can I order a (new) Fuel & Charge card?
- Can I use the app for starting and stopping a charging session?
- What should I do if the app does not display any charging stations?
- Can I see the prices for charging at the various charging stations within the app?
Fuel & Charge card
InCharge-Portal
Wallbox
General
- How to Contact Us
- Driver Account blocked temporarily after wrong attempts
- What are the obligations for the employer with regards to reimbursement from an income tax perspective?
- Can I charge other cars with my Fuel & Charge card?
- Is the Home Charging Reimbursement Service available if I produce my own electricity (e.g. via a photovoltaic system)?
- How is the price of a reimbursement transaction calculated?